Refund Policy
At PaperLumenCraft, your satisfaction is our priority. We crafted our refund policy to offer you peace of mind when ordering from our online platform, paperlumencraft.sbs.
Cancellation Policy
If you need to cancel your order, you may do so without penalty if the cancellation occurs before your order has been prepared. To cancel, please call +39 06 7499 5700. If we have already started preparing your order, we regret to inform you that cancellation is no longer possible, as our food is made-to-order and tailored to your specific tastes.
Refund Eligibility
In the rare instance where you might be dissatisfied with the quality of the food or service, please contact us immediately at +39 06 7499 5700. We will evaluate each case individually and, where appropriate, offer a full or partial refund to the original method of payment in €. The decision to issue a refund will be at our discretion and will typically require a customer complaint within two hours of order delivery.
Refunds may be issued in the following situations:
- Incorrect order received
- Unsatisfactory food quality
- Missing items from your order
- Significant delays beyond the estimated delivery time without prior notification
Non-Refundable Items
Please note that certain items are non-refundable, including:
- Custom orders made to your specific requirements
- Gift cards
- Delivery fees, except in cases where we are responsible for a delayed delivery
Refund Processing Time
Once your refund is approved, please allow up to 10 business days for it to be processed and credited back to your account. Should you not receive your refund within this timeframe, we encourage you to contact us at +39 06 7499 5700.
Contact Information
For further assistance regarding your order or our refund policy, you may reach us at:
Phone: +39 06 7499 5700
Address: Pizzeria Via Napoli, Rome, 00184, Italy
Policy Updates
Please note that this Refund Policy may be updated periodically to reflect changes to our services or regulatory requirements. Such modifications will be effective immediately upon posting on our website. We encourage you to periodically review this page for the latest information on our refund practices.
Last updated: April 1, 2023